Return Policy

SHIPPING & RETURNS POLICY

We ship via UPS within the 48 Contiguous United States - sorry at this time we do not ship to AK or HI. If you prefer, we offer Next Day, BOPIS (Buy Online Pick Up In Store).

Note to Locals: To avoid shipping charges, please choose “In Store Pick Up” when placing your online order.

HOLIDAY Ecom Return Policy:

We hope you are delighted with your purchase, if it’s not exactly as you had hoped, we will gladly accept your return for store credit with 7 days of purchase.

Returns must be accompanied by receipt and the MSTM hangtags attached. If mailing back a return, shipping costs will not be credited. The return must be post marked within 7 days of receiving the item.  

MAIL TO:

MAIN ST MERCANTILE
ATTN: RETURN DEPT
16 MAIN ST 
TIBURON CA, 94920

Please note, we cannot accept returned merchandise showing any discernible signs of wear or tear. Unauthorized Returns, including damaged or worn merchandise will be sent back.

HOLIDAY In Store Return Policy (items purchased in store):

Refunds will be made available on original form of payment for items purchased in the store within 7 days of original purchase date with receipts and tags attached. 

Items Purchased as Gift (withe Gift Receipt) will be accepted through Jan 15, 2021.

If you've received a damaged or incorrect item – please text a photo to 415 419 1339 (immediately upon receiving your order) or send by email [email protected] so we can rectify the situation.

← Return to the back office    *FREE Freight Excludes Irregular Sized Items/ Questions? Give us a call 415 435 1916 Hide