SHIPPING & RETURNS POLICY
We ship via UPS Ground or USPS Standard within the 48 contiguous United States. At this time, we do not ship to Alaska or Hawaii. You may also choose Buy Online, Pick Up In-Store at checkout.
E-Commerce Returns — Apparel
We gladly accept returns of regular-priced apparel under the following terms:
- Returned within 7 days of delivery: eligible for a refund to the original form of payment
- Returned after 7 days but within 14 days of delivery: eligible for store credit
- No apparel returns will be accepted after 14 days of delivery
E-Commerce Returns — Non-Apparel
We gladly accept non-apparel returns for a refund to the original form of payment, provided they are returned within 14 days of delivery.
No non-apparel returns will be accepted after 14 days of delivery.
If you receive a damaged or incorrect item, please contact us immediately. Text a photo to 415-419-1339 or email [email protected] so we can make it right.
Returned merchandise must be unworn, unused, and free from any discernible signs of wear or damage. Unauthorized returns, including worn or damaged merchandise, will be sent back.
Original shipping charges are non-refundable unless the return is due to a shipping or fulfillment error on our part.
LOCAL PICKUP
Please choose In-Store Pick Up when placing your online order.
All in-store pickup orders are subject to our In-Store Return Policy.
IN-STORE RETURN POLICY
You have 7 days from the original purchase date to exchange an item or return it for store credit in the form of a gift card.
Returns must be accompanied by the original receipt and have all MSTM hangtags attached. Please include your phone number with the return.
MAIL RETURNS TO:
MAIN ST MERCANTILE
ATTN: RETURN DEPT
16 MAIN ST
TIBURON, CA 94920