Contact us
FAQ's
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What is your return policy?
SHIPPING & RETURNS POLICY
We ship via UPS Ground or USPS Standard within the 48 contiguous United States. At this time, we do not ship to Alaska or Hawaii. You may also choose Buy Online, Pick Up In-Store at checkout.
E-Commerce Returns — Apparel
If your purchase is not as you had hoped, we will gladly accept returns of regular-priced apparel under the following terms:
- Returned within 7 days of receipt: eligible for a refund
- Returned after 7 days but within 14 days of purchase: eligible for store credit
- No apparel returns will be accepted after 14 days of purchase
E-Commerce Returns — Non-Apparel
We will gladly accept non-apparel returns for a refund, provided they are returned within 14 days of purchase.
No non-apparel returns will be accepted after 14 days of purchase.
If you receive a damaged or incorrect item, please contact us immediately. Text a photo to 415-419-1339 or email [email protected] so we can make it right.
Returned merchandise must be unworn, unused, and free from any discernible signs of wear or damage. Unauthorized returns, including worn or damaged merchandise, will be sent back.
Original shipping charges are non-refundable unless the return is due to a shipping or fulfillment error on our part.
LOCAL PICKUP
Please choose In-Store Pick Up when placing your online order.
All in-store pickup orders are subject to our In-Store Return Policy.
IN-STORE RETURN POLICY
You have 7 days from the original purchase date to exchange an item or return it for store credit in the form of a gift card.
Returns must be accompanied by the original receipt and have all MSTM hangtags attached. Please include your phone number with the return.
MAIL RETURNS TO:
MAIN ST MERCANTILE
ATTN: RETURN DEPT
16 MAIN ST
TIBURON, CA 94920 -
When are your hours of operations?
We are open daily 10-6?
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Do you offer in-store pickup?
Yes. Select In-Store Pick Up at checkout. Pickup orders are subject to our in-store return policy.
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How quickly do orders ship?
Add your actual processing window here, e.g. “Orders typically ship within 1–2 business days.”
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Are shipping charges refundable?
No, unless the return is due to a shipping or fulfillment error.
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Do you offer gift wrapping?
YES! At checkout, you can leave a note. Please drop a line if you want the items you selected to arrive gift-wrapped. We offer a craft box and gold ribbon.
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Can you help me find a size or item that’s sold out online?
This is a very good one for you: “Yes — text us at 415-419-1339. We’re happy to check the store or help track something down.”
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Is everything in the store available online?
No. Our website features a curated selection of what’s in store. If you saw something at MERC or on Instagram, text us and we’ll help... 415 419 1339
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Can I use my gift card for an online purchase?
Yes, with a work around.
At this time, gift cards are not accepted as payment for an online purchase, however if you screen shot an image of your cart and text the image to 415 419 1339 (store's mobile phone) as well as an image of the back of your gift card, we will happily process the payment in store. As long as we can see items in your cart and access the gift card number we can redeem your gift card.